Terms & Conditions

Placing an order for goods on Addybeaut Worldwide Limited indicates your acceptance of our terms and conditions. Ideally, all payments must be with your own credit card and with adequate funds to make payment. Fraudulent use of credit cards will be reported to the relevant authorities. Addybeaut Worldwide Limited may suspend or cancel your order or registration immediately if you breach these terms and conditions.

You need to register yourself on our website to make orders. Simply select the items and their quantity to add them in the shopping basket. Make sure that you are choosing the desired type, colour and size. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your credit/debit card is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays.

Once you completed the steps of adding products to the shipping basket and you have chosen the right shipping, then you have to check out for the payment. The quickest and safest method to pay is to pay online by using your credit/debit cards. For a successful order, the payment transaction has to be approved by the bank. It is important to know that the delivery charges are based on one box of parcel. Your card will automatically be charged at the time of check out and making payment. This is a secure and automated process handled by the Halifax Bank PLC. Please note, we accept all the debit/credit cards other than the American Express Card. Other than debit/credit card, you can pay by using a bank transfer. Always write your order reference number in the field of bank transfer reference so that we can identify your transaction for a quicker processing. You can even pay by using a postal order and also by depositing money directly in our account. In both cases, write your order reference number with the payment so that we can identify your transaction. We might require a utility bill from you for the first time so confirm the address and to create your account with us. This is one time formal process. You can send us a scanned copy of any of your utility bills upon request. Once your order is completed and the payment is received, you will receive the confirmation email from us.

As soon as we receive a clear payment for your order, we start processing your order. In case if all the items are available and in stock, the orders are processed quicker and posted on same day or latest by next working day. However if any of the items are not in stock, you are informed by our customer support through telephone or email.

Posting and Packaging:
We use Royal Mail and Parcel Force for the shipment that is why we are unable to add any further instructions for their drivers. This means, we expect you to be at home to receive your parcel. All parcels will be despatched through traceable service where a customer has selected traceable delivery option and we always send you parcel tracking number in email. We cannot send bigger boxes through Royal Mail because of the service specifications and the parcels are always posted to the delivery address provided by you.

As soon as you receive the parcel, please make sure that it is not opened or damaged, in case if you find any such thing, immediately tell the postman/driver and also inform us. The invoice paper is always included in the parcel. In case if you are not home, the delivery person may leave a contact card for you. This means, you should visit the nearest Post Office or Depot to collect your parcel. Please bring a poof of ID and your tracking number to collect your parcel and make sure that the parcel is not opened, or damaged. If you do not receive your parcel between 14 to 21 days, please let us know immediately so that we can find it for you. We cannot do anything before 14 days and this is because of the policies defined by the shippers. In such situations, we always need a written email from you stating that you could not receive your parcel. In such situations, the shippers may take time of another 4 weeks before they can get back to us with the investigation report. We have to wait for this time frame as per their terms and conditions; there is absolutely no way to make this procedure quicker or earlier. As soon as we receive the feedback from the shippers, we immediately resend you new items or else you can advice us to make a refund for you. In some cases, this might happen because of a spelling mistake while typing in your delivery address so please make sure that you provide us a right delivery address. The delivery estimated time is 2 to 3 working days for the normal post and the next working day for the next day delivery. This time is treated only when you place your orders before 3:00pm. Any orders you place after 3:00pm will be processed next morning. The delivery time does not include any public holidays or weekends. For overseas orders, you may have to pay a custom duty; this depends upon the law of your country. Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.

Due to the nature of our products (customised/personalised wigs and top quality natural human hair), no returns or exchanges can be granted for used products for hygiene reasons.

In the unlikely event that you have received an item that is damaged or not up to Addybeaut Worldwide Limited quality, we will gladly replace.

To claim a damaged item follow these steps:

• Email us quoting your name, invoice number and images highlighting the damages, to Addybeaut.com

• Our team will review your claim and offer either:
1. A full refund
2. A replacement item

• Once the customer has chosen their preferred outcome, we will process the refund OR ship the replacement.

• In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase. All refunds take 2 to 3 working days from the date when the refund request is communicated.

The cost of returning the item to us is your liability. Postage charges are only refunded when the goods are confirmed as not to specification, poor quality or the wrong item has been shipped. How long does the return take? Please allow 7 to 10 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed. Please note: exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.

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